Refund policy

CLEHSÉ brand always maintains "Luxury Wigs for Every She". If you have any issues with your purchase, we are happy to solve them. 

CLESHÉ hopes every customer can become loyal, not just a one-time purchase.

 

Order Return

Online:
We gladly facilitate exchanges and returns of unused wigs within 14 days. 

For US customers, we provide a return label valid only for shipments within the United States. 

For non-US customers, we will reimburse your shipping fee based on your shipping receipt accordingly.    

Chicago store: No refund since available for try-on in store                                                     

Return Acceptable

The wig must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace.
 Wigs, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. For your and others' health, we cannot accept used wigs for return.

 

To initiate a return

Step 1. Contact Customer Support

Initiate the return within 14 days, providing reasons and relevant pictures for a swift process.

Step 2. Receive Return Address

The return address will be provided upon approval of your return request.  

Step 3. Refunds 

Refund is processed within 2 business days post-receiving and inspecting the item(s).  

About Exchange 

To you to receive the product you want as soon as possible, we do not recommend exchange. We recommend that you place a new order and return your first order.

 

Refund Processing

Refunds are issued within 2 business days. Processing times vary by payment method and banks.